"I couldn't have been more satisfied!"

About: William Harvey Hospital

I have recently returned home from Canterbury and home today is Italy. I was originally from the area and I still have family living there. Dad has been in hospital infact in the ear,nose and mouth department on Rotary ward with an infection caused by diabetes complications for the past 3 weeks. I can't compliment the staff enough on their dedication,their competence,the way they find time to listen and give you words of comfort. The hospital is very clean and hygiene is on top of the list. Although my father is one of the lucky ones and receives many visitors he never feels alone with his door open and a constant smile and good day from the staff. I complicated issues myself by falling over in the High Street and breaking my wrist. Within 2 hours I had seen an assessment nurse (which I did not know existed),had an x-ray, saw a doctor and had a semi-cast applied only to return the following week for a similar pocedure but replacing the semi with a permanent cast. This had to be opened for travelling. The doctor took photos of my x-rays soI had some records to take back and there the problem was solved. In Italy it needed to be closed up again and this is where the story changes.After 5 hours the first evening they sent me home telling me to return the next morning. The following morning in a dirty room and blood on the floor I patched up my cast and that evening I had blue fingers and it had to be cut off me. Going to a very good hospital 30kms away and 6 hours yesterday and 4 today I have resolved the problem. I mean a good hospital because there some very competent staff there but the bureaucrasy concerns thousands of bits of paper and I will be paying more than 100 euros for this .We are already paying Italian NHS and taxes at 72 %. To be able to do all this takes time from work for yourself and who else it involves. This may be a boring tale but this is to highlight the value of the British NHS and even more so The William Harvey Hospital in Ashford. My family and I can not fault it and on my behalf I want to give a very big thank you to the doctors and all the nursing staff., and any others who are taking care of Dad in one way or another. Please carry on the good work! Mrs.Jane G

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you so much for providing us with such lovely feedback. I will ensure Caroline, ward manager for Rotary receives your feedback, her team will really appreciate it. We are very proud of being able to care for our patients and their families, and I agree we should be thankful for our NHS.

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