"Reception of Ear Nose and Throatr"

About: King George Hospital

I think that the people answering the phones at switchboard and the clinics needs some telephone/customer training as are very rude and not helpful at all. Does not give a very good impression of the hospital at all. Stand offish,sounds like they can't wait to get you off the phone!...Calling to enquire about sometinng as my mother had an appointment

Story from NHS Choices

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Response from King George Hospital

Thank you for your comment on NHS Choices. I am sorry that you found people who answered your call to be rude and unhelpful. This is not acceptable and I hope your query was answered. We would like to know a bit more about what happened and we need some more details. Could you please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk and I can look into this for you. With best wishes Steve Russell Deputy Chief Executive

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