"I cannot understand why my occupational therapist cannot offer me a ramp"

About: Dunoon General Hospital

(as the patient),

I have a degenerating spinal condition and am in a wheelchair but still have some mobility and an able to go up and down a few steps.

I recently had an assessment carried out by an occupational therapist who, although a few weeks earlier had offered me a temporary ramp, now said if needed a ramp I would have to buy one from the mobility allowance I receive.

When she arrived for the assessment I showed her a copy of my MRI scan, she seemed to suggest I had pulled it from the internet – I explained I had this copy from my GP.

I felt that she was not taking me or my condition seriously. I have a new scooter but I also need my wheelchair as this allows me to get around to see my friends and family, my mother has cancer and I can go and see her using public transport. I could not get my scooter on the train.

Also I do need a ramp – I can get up a couple of steps using my sticks to support me but then I need to bring up the wheelchair but I cannot pull that up the steps. It would be same getting back down.

I cannot understand why I can’t have a ramp.

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Response from Viv Hamilton, NHS Highland

picture of Viv Hamilton

Dear Searcher995

Thank you for sharing your experience on Patient Opinion. I may be wrong but I think I recognise this situation and you may have raised this with us via a different route? If that is the case, thank you for contacting us and for your feedback on our services which will be looked into and we will be in touch with you soon with a response or to discuss further.

If I am incorrect and you haven’t already contacted us then please do think about doing so. The points you raise are very personal to you and we’d like the opportunity to discuss and help where possible.

Kind regards Viv Hamilton

My contact details are: Viv Hamilton Tel 01369 708345 viv.hamilton@nhs.net

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