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staff uninterested and tired

Story from nhs.uk

"staff uninterested and tired"

About: Chorley & South Ribble Hospital

A & E evening staff seem tired .work very slow .staff not interested in your opinion .send you home with abdominal pain vomiting and swollen painful testicals filled with fluid .gp refers to you back to hospital ...dont hear a thing from them.son currently in pain with fliud filled testicals ...no one seems bothered .

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 9 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 02/09/2014 at 09:56
Published on Care Opinion at 10:14

Thank you for providing your feedback. I'm sorry to hear of your son's experience and assure you that your comments have been shared with the senior medical and nursing staff in the department. We would be keen to discuss the issues you have raised in greater detail in order to try to resolve your concerns about your son's health. If you are happy to do so, can I ask you to please contact our Customer Care Department on 01772 522521.

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Response from Chorley & South Ribble Hospital 9 years ago
Chorley & South Ribble Hospital

Submitted on 02/09/2014 at 11:05
Published on nhs.uk on 03/09/2014 at 04:00

Thank you for taking the time to tell us of your son's experience. We are sorry to hear of the distress and anxiety you are experiencing with regard to his health. Can I ask you to please contact our Customer Care Department on 01772 522521 or our PALS team on 01772 522972 and our staff will be more than happy to work with you to try to resolve your concerns.

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