"Results of MRI on June 23rd, still awaiting call..."

About: Southlands Hospital

I had the results of an MRI for my back problems on 23rd June, was promised a call back the following week and a referral to a neurologist... still waiting for both. Have left several messages with the consultant's secretary and several voicemail's as she only works Monday to Wednesday and also seems to be on annual leave a majority of the time. More than 2 months on I am still in limbo and none the wiser as to what treatment I am going to receive. I have made my concerns clear with both the secretary and the complaints department and still have received no contact back from either. Disgusting! I feel completely let down by the NHS as I have had these back problems for 13 years and it's taken long enough to get to this stage. I am fed up of just being pumped with pain killers, I want a solution not a prescription.

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Response from Southlands Hospital

We are very concerned to read this posting about your difficulties with accessing our neurology service. We are very sorry for the delay and poor communication , we appreciate that this must be very frustrating for you especially when you are experiencing pain and discomfort. We would like to help you to book this appointment and would therefore be grateful if you would contact our PALS service who will be able to support you to do so. You can do this by calling PALS on 01903 285032(office hours) or emailing us at PALSWorthing@wsht.nhs.uk

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