"lack of facilities and information"

I had the misfortune to visit the surgical Triage unit yesterday. The receptionist who we met was under great pressure trying to cope with her massive work load even bringing chairs for people, The junior Doctor who we spoke with eas very good but seemed to have been thrown in at the deep end with little visible support from her seniors or support wasnot apparent to us. We were in the unit for over 5 hours with no information as to delays. Many of the people in the waiting room had been there for 7/hours or more and had not been seen ,or one or two had had bloods taken. One young man had sat all day from 8-30 am and was finally tol;d to go home at 7pm and to return the following morning at 8-30 am. One Nurse seem to think though asked politely for information as to the delay that it was not her job to give information in fact she was ill mannered to say the least. She may well have been under pressure but civility costs nothing, Also patients dont want to be put under even more stress and anxiety by lack of information. Also there is not even a water fountain to provide drinking water to the waiting people. The administration of the hospital is 0 rated even a simple white or black board updated at regular intervals would keep patients advised as to problems or waiting times. I have visited Liverpool Aintree teaching hospital on a number of occasions and a patient is seen with in the hour the facilities services and staff appear to be much better and well disciplined and professional in their approach is it all part of the same NHS or are the administrators more competent.