"Rubbish care on huntsman 5"

About: Northern General Hospital

My husband was transfers to huntsman 5 after having a suspected stroke on arriving to the ward we was greeted with nurses swearing at the nurses station and staff shouting to each other down the corridor. I went to see my husband on the Saturday evening and all the staff was doing was giving pain killers and leaving him. he couldn't walk to the bathroom has he had weakness down one side so had to wait for me to help him to the bathroom. has I was sat with my husband a nurse said to a support worker quite loudly that a gentlemen on my husbands ward needed a side room to be barrier nurses has he had sickness and runs, the paitent refused his own room but the staff never advised this would be best for his dignity so he didn't mess himself infront off 5 other men plus vistors. On Sunday my husband was still the same not eating and drinking on Monday was the same thing until a support worker picked up my husband wasn't drinking and told a staff nurse he was dehydrated to her response was he's being fussy !! My husband started drinking little bits on the Tuesday and ate half a small salad a doctor told him he could go home, he didn't ask if he was well enough or how he would manage steps or anything. they sent him home with a crutch with a letter and appointment for neuro clinic at the Hallamshire the following week for them to sort out physio and MRI scans. I think the ward was a shambles, the nurses was rude disrespectful and bad mannerd. the support workers was lovely and couldn't do enough and so was the ward assitant. We also had to go back up to the ward the following day for his tablets only up he told they never sent them down so we had to wait 3 hours for them!

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Response from Debbie Fletcher, Patient Partnership, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Jane

Thank you for taking the time to give us your feedback regarding your recent experience of our services. I am very sorry that you have had cause to raise concerns regarding your husband's care. We would like to be given the opportunity to respond to you in more detail about this. If you would like us to investigate your concerns further, please contact our Patient Services Team on either 0114 2712400 or pst@sth.nhs.uk and they will take additional details from you.

Thank you once again.

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Response from Stroke Association, Stroke Association

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. Stroke Association is the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke in any way. You may want to know more about stroke and its effects, be looking for practical information and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area by contacting the Helpline.

We were sorry to hear of your husband’s stroke and that you feel he did not receive good care. It sounds as though the hospital is willing to look into your concerns.

You can find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services, read or listen to other people’s experiences and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join the Talkstroke discussion group where you can share your experiences with other people who have been affected by stroke.

I hope that this is helpful and that your husband is now getting the support that he needs to make the best recovery possible.

Stroke Information Service


Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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Response from Debbie Fletcher, Patient Partnership, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Jane

Following my response to you on 28 September 2014, I would like you to be reassured that your reports of staff swearing and shouting to each other on Ward Huntsman 5 are now being investigated internally. We take matters relating to staff conduct extremely seriously and on behalf of the Trust I would like to apologise to you and your husband for any upset this has caused you.

Thank you once again for taking the time to provide us with your feedback and I hope you can be reassured that this matter is being taken seriously.

Kind regards

Debbie Fletcher

Patient Partnership Department

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