"After care"

About: Conquest Hospital

My fiancé and I had our first born child in your maternity ward in the early hours this morning 26/8/14 we were treated well in a very busy ward despite long waits.we had a fairly traumatic birth as the baby was large and took a long time to come and my partner required stitches. We were left to settle in the room after the birth and told at about 8am we would be moved to the ward. After a very long wait we were again told we would shortly be moved to the ward. At 17:30pm approx, we were finally moved to the ward after spending all day from 3am birth to being moved in a filthy room. We had bloody rags and bag of urine along with blood stained floors. Not only were we left on edge all day not being able to get settled, we weren't informed about visitors or why we hadn't been transferred. I asked several times only to be told it will be 'soon', or 'about an hours time'. I was left with nothing else to sit on since 8am the previous day until 5:30 pm today but a hard plastic chair! I actually got told off by a midwife for sitting on the bed in our cubicle once we had moved to the ward. The midwifes and doctors we saw during the labour and birth were brilliant at their job and are quite obviously over stretched and short of staff! However, the after care is appalling! My new born child spent 14 hours in a filthy sweaty room before we were moved! This is unacceptable and surely must go against Health and safety?! My fiancé got her temperature checked twice along with out baby. We were not informed that we could have transferred back to eastbourne for after care until visiting hours were up and I was left with the choice of sleep on a hard up right chair with 'maybe a blanket' or go home and come and pick them up on the morning! It's 50mins drive from our home eastbourne to hastings, a journey I could have made with my new child this morning instead of being left to rot in a dirty room all day! I am sickened by this and I'm sure I'm not the only one! Something needs to be done!!! I am considering taking this further as it is unacceptable. Ragards

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Responses

Response from Conquest Hospital

We are deeply concerned to read your posting on NHS Choices. As a Trust we are committed to giving the highest quality of care, however, this is clearly not what you describe after the birth of your baby. We take all comments very seriously and in the first instance we have forwarded your posting to the General Manager and Head of Nursing for Maternity Services who are very keen to look into the issues you highlighted in more detail and have a discussion with you to gather more facts. If you would like to do this, please contact the Patient Advice & Liaison Service (PALS) on 01424 758090 who will make the necessary arrangements. If you prefer, PALS can also be contacted by email at: PALSH@esht.nhs.uk. Thank you for taking the time to let us know about your experience. We hope you feel able to contact us.

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