"Excellent paramedic care"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My husband has nose bleeds regularly. I have been told that if they continue for more than 15 minutes, I should call for an ambulance. He had a serious and lengthy nose bleed, so I rang the paramedics. I lovely young man arrived before I’d even put the phone down - amazing! (Though, I think he was in the area).

The paramedic’s name was Andy Jenkins (incident number 0310). He couldn't have done more for us. His care was exemplary. He was competent, reassuring and helpful. My husband didn't need to go to hospital, thanks to the excellent care of Andy.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Civil690

Thank you for taking the time to share your experience. I hope your husband is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients, and their families when they need us most. Not every patient needs to go to hospital and South Western Ambulance Service NHS Foundation Trust is committed to delivering better and better care every year, ensuring that all our patients get the right care in the right place at the right time.

I will pass your kind comments onto Andy and will ensure that he is recognised for the care he gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

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