About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
We attended the TIA Clinic on Saturday 23rd August 2014. When we entered A4 we were greeted by a friendly Sister who directed us to the clinic, which was a consultation room just to the right of the entrance to the ward. She explained we were to wait in here until the consultant was ready to see us. She said he would have to see all the patients on the ward first, Considering we had an apt for 09.15am I was shocked being told we would have to wait. When we heard her letting the consultant know we had arrived, he was moaning, saying why have we been booked onto a clinic on a Saturday. Whilst waiting in the consultation room, We couldn't help but notice how messy and un-kept it looked. A few posters were hanging off the wall, and there were several blobs of white tack left on the wall where posters had obviously fell off. Not only that, on the desk in the room was a pick list of clinic patients, including there names, unit numbers, Date of birth etc. I was appalled that this had been left carelessly on the side for us to see. What has happened to Patient Confidentiality? The consultant finally came to see us at 09.45am, 30 minutes after the apt time we were given. We were told that my Grandma needed a CT scan that day. He said after we have been for the CT scan we were free to go home and he would contact my Grandma on the sunday morning with the results and the plan of what was going to happen next. It is now Tuesday and we still haven't heard from the Dr or anyone for that matter! My grandma has rang the hospital on 3 separate occasions. First being told that someone would call her back, then the second person she spoke to said 'I don't work here often so I don't know what's going on, I will get someone to call you. Then the third time she was told that they no longer had her notes as they have been sent back to file. I think this is disgraceful. Not only has my Grandma been through enough stress with having a Mini Stroke, She now has the stress of worrying what the results of the CT scan will be. Please can you advise what is going to be done to rectify this situation, and when will my Grandma find out the results of her CT Scan.