"Your Amin is totally Non Existant"

About: Northampton General Hospital (Acute)

Twice used by wife for gyno surgery. Arrived for appointment Sat for 1.5 hrs told it was cancelled.Had old outraged records with an address we hadn't lived at for 20+ yrs letter cancelling this appointment was sent their. Your Pre Op needs looking into very much.Wife went there in Sept has severe blood pressure told it was ok we will take the lowest reading.We'd came she arrived at 07:30 for surgery blood pressure taken its too high?? Sat there all day wouldn't operate. This has happened twice to my wife here.What's going on sort this out its not fair on the patient!! She is still awaiting her surgery no letter to GP from Hospital.GP sent letters to Hospital nearly 2 weeks ago still no reply.Totally awful.

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Responses

Response from Northampton General Hospital (Acute)

Thank you for your feedback, and we are sorry to hear that you and your wife are dissatisfied with the service. Please contact our Patient Advice and Liaison Service (PALS) on 01604 545784 or via pals@ngh.nhs.uk - they would be pleased to investigate and help sort things out for you.