"My mother's care on 14th August 2014"

About: Wexham Park Hospital

Dear Sirs I would like to compliment the team in A&E on Thursday, 14th August, who looked after my mother so well. The doctor was attentive and very thorough in finding out what was wrong with my mother. The job of dealing with my mother was made more difficult by her serious dementure. Despite this, the doctor, the Sister and the nursing staff deserve to be thanked for the efficient manner that they dealt with my mother, while keeping a positive and friendly disposition. One nurse was a good example of the care received from the whole team including those in the Xray and CT Scan departments. Please make sure that this message gets to the team involved. Best regards

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Responses

Response from Wexham Park Hospital

Thank you for taking the time to leave feedback on your recent experience with your mother in our A&E department. I am so pleased that it went well for you both, and the staff provided your mother with the appropriate level of care and attention. This is the experience we wish for all our patients. I shall pass your comments onto Dr Ticehurst, A&E Clinical Lead, Jo Hawkes and James Rolfe, Lead nurses for A&E and Kathryn Black, Radiology Manager to share with their teams. I hope your mother is recovering well Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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