"Better than before"

I took a neighbour of mine to the EMU ward after he had seen his doctor. He was nervous as he is not one for being ill! Fortunately he did not have to stay long, and after some blood tests he was sent home. All the staff were great especially the practitioner nurse, who could tell my neighnour was anxious did his best to keep things light for him, he even spent time talking to me as 'NOK', despite clearly being very busy.The lovely lady doctor was so pleasant i wish I knew he name, she too spoke with both of us and kept us all up to date.Although some at the other end of the ward where very loud. I write this as I have had some poor experiences at hospital as have some friends.