"A and E admittace 82 Year old father"

About: University Hospital Of North Durham

My Dad was taken to A and E after collapsing due to a heart/breathing problem. He was treat very well and the staff were friendly. He was moved to Ward 3 and then to ward 6. All great and friendly with regular updates, He was then moved to ward 11. Dirty with unhelpful staff with no communication or organization. At one point they didn't know if he was in an ambulance coming home or had been given a lift?? I personally had just had surgery at wanted reassurance as to the welfare of my father so I rang ward 11. The response was " You can speak to him but make it quick" in an appalling abrupt manner. I would not employ people with such attitude in this environment. Manners cost nothing. There is something wrong within this hospital and I am amazed to read some of the other negative comments.Management really need to take control and make some changes.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your relative's recent visit to the University Hospital of North Durham. I am happy to read that your father and yourself were treated well and were provided with regular updates up until his transfer. However, I am very sorry to hear that you were unhappy with the care and treatment of your father on ward 11. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774