"Disgusted-Arrowe Park lives up to its bad..."

About: Arrowe Park Hospital

Don't even know where to start. 7 attempts to put a cannula in me. Dreadful attitude from nursing staff on ward 20. The doctor thought it was acceptable to invite 4 students a nurse and a HCA around my bed and then to pull my pants down in front of them all without permission. He is the most vile rude and terrible doctor I have met. Currently have been in for 4 days and have just been doped up and not treated.

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Responses

Response from Wirral University Teaching Hospital NHS Foundation Trust

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right.

If you would like for us to look into your concerns further, we will need personal details and more information about what happened.

If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

Response from Arrowe Park Hospital

We are very sorry to hear about the experience you had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We note your comments about Arrowe Park Hospital. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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