"Terrible experience"

About: Royal Berkshire Hospital

Had a minor op (had a g/ a) came back to ward left with no observations taken , lady next door heard me shouting for assistance , nurse came asked what was wrong told her I had no obs done no fluids and needed toilet her reply ok I get some help one hour later still waiting , husband came to collect me and I still had nothing to eat , ( you need food after surgery ) told can just go , 1 had not passed urine 2 had no obs done 3 had not eaten , how do I know system ! I am nurse at royal berks terrible made me ashamed of my collegues !

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Responses

Response from Royal Berkshire Hospital

We are sorry to hear that you had such a poor experience. Our aim is that all patients are given the best care possible so we would encourage you to discuss your concerns with us. If you contact our Patient Advice and Liaison Service on 0118 322 8338 or email talktous@royalberkshire.nhs.uk, they will facilitate contact with the relevant team for you.

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