"A great experience!"

About: Castle Hill Hospital

I visited the pre-assessment unit on 21st August 2014. From the time I entered the hospital, I was dealt with in a polite and extremely pleasant manner. I was treated with the utmost respect and dignity. I felt that I really mattered and staff in each dept I needed to visit were so kind and helpful. I must say, I was pleasantly surprised at the lengths staff went to to reassure me and answer my questions. The person in the pre-assessment unit was extremely professional yet approachable and so kind and helpful. She made me laugh. It was a wonderful experience and not the traumatic one I was expecting at all. Thank you to all of you. Keep up the good work. You are amazing!!

Story from NHS Choices

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Response from Castle Hill Hospital

Dear Mary, thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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