"Positive experience at A&E"

About: Medway Maritime Hospital / Accident and emergency

(as a relative),

My wife injured her wrist and as it was very painful was concerned that it may have been broken. Went to A & E at 3. 15pm. Clock on website indicated 9 patients waiting with a wait time of 1 hour 50 minutes. Was not totally clear as to whether that was the wait to see a navigation nurse or a doctor? In reality we were seen by the navigation nurse at 3. 55pm and referred to minors.

Do not know if there is an infection control implication, but for parents who had taken their children accompanying them, it may have been good for there to be books/toys in the waiting area. We had seen a doctor by 4. 30pm and referred to x-ray where understandably there was a wait while 2 bed patients were dealt with in addition to patients referred by minors.

After the x-ray, we were seen again by the doctor who carefully examined the x-rays with my wife and confirmed that it was just a bad sprain. He treated it by fitting a wrist gauntlet and we left at 5. 50pm.

Throughout we were treated with respect by the staff. We were impressed that around 5. 30pm a trolley was brought to the minors area and patients were offered FOC sandwiches biscuits and bottled water.

We appreciate that the A&E may not have been at its busiest but it appeared to be very clean and everyone appeared to have been dealt with as quickly as possible.

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Response from Medway NHS Foundation Trust

Thank you for the positive feedback following your wifes experience in A and E where she was assessed and treated in a timely manner.

I was also pleased to read of your positive observations of patients having been offered where appropriate, sandwiches, biscuits and bottled water throughout their wait.

The A and E department is currently undergoing some improvements to ensure a great experience is had by all patients so your comments about books and toys being available in the waiting area is all part of a wider landscape to ensure we meet a variety of needs.

I hope your wife is recovering well.


The Patient Experience Team

01634 825004

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Response from Medway Maritime Hospital

Thank you very much for taking the time to provide us with feedback on your experience in our A&E.

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