"Really helpful staff"

About: Darent Valley Hospital / Accident and emergency

(as the patient),

I was kept in over night after being in A&E in Day Care Unit and the person who was in charge of the shift that night (at least she seemed to be in charge) was rude and unhelpful.

The rest of the team that night and the next day until I left were amazing, they were all so friendly, helpful, understanding and really went out of their way. I was given the best care in my opinion apart from that one rude person

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Responses

Response from Dartford and Gravesham NHS Trust

Dear BrideToBe

Thank you for taking the time to post this feedback and we are sorry that one member of staff tainted your experience with us. However, it was heartening to read that all other member of staff you encountered were friendly, helpful and understanding.

We do hope that you are making a good recovery and wish you well for your forthcoming wedding.

With best wishes

The Communication Team

Darent Valley Hospital

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Response from Darent Valley Hospital

Response posted on the Patient Opinion website, 28th August 2014 Dear BrideToBe Thank you for taking the time to post this feedback and we are sorry that one member of staff tainted your experience with us. However, it was heartening to read that all other member of staff you encountered were friendly, helpful and understanding. We do hope that you are making a good recovery and wish you well for your forthcoming wedding. With best wishes The Communication Team Darent Valley Hospital

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