"When are Consultants going to interact with the..."

About: Hull Royal Infirmary

I went to see a Consultant on the Vascular ward on the 21/8/14, not only did I have to wait for over 2 hours to see the consultant, when I did see him he actually began to talk over me, I expressed a dissatisfaction with two letters that I received from the hospital contradicting my illness and he began to talk down to me and read the letters out to me as if I was utterly stupid and I had not read or understand them correctly, I told him I did not need him to read the letters out that I had a clear understanding of the content of them. He carried on regardless. After this he gave me a quick examination and ran a few things by me and asked what he wanted me to do !!! he is the consultant in this field not me !! I chose for an option that made that I would not have to see him again, after walking away and reflecting on the whole issue I am utterly sickened by the whole process by him not truly taking my health into consideration and putting the choice in my hands I could have made the wrong decision, I have not gone to medical school therefore I should not have been given such a big decision to make.

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Responses

Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience with the Vascular Service Team and we will ensure that the staff concerned are made aware. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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