"Consultant didn't consult me,sent home In pain"

About: Newham General Hospital

I badily stubbed my big toe on holiday ten days before attending hospital, swelling had gone down and 70 % of pain had gone however!the rest of my foot and in particular the outside of my foot which Ihad a problem with a couple of months before started really hurting and walking was painful! and getting up after rest an putting weight on the foot was excruciatating. I attended the urgent care section on Sunday 17th august I was related with courtesy and kindness by the efficient reception staff,I was then seen by the triage nurse within 25 minutes ,who assessed me and sent me for an x ray,again waiting about 30 minutes,the staff were polite and friendily and explained everything,and did their best. I wS then sent for plastering about 25 minutes later so I have nothing but praise for all the busy but diligent staff I met. I was given a number to ring the after care trauma team which imfpdid the next morning and got an appointment for four days later...this is whe many problem stated. On the day, Friday 22 I didn't have to wait too long to wait to see a doctor/consultant in orthopaedics. I can describe his nature as abrupt,not particularly caring how I did the injury how I was feeling,what I could do,what I normally do etc. At one point he asked the nurse present ,while talking over me to cut the plaster off, she replied just a minute,as she was finishing,notes, however the doctor then lost their patience and said 'we have busy clinic outside' took the scissors and proceeded to cut the plaster off...I had to stop him as he was about to cut through my own tubigrip I had bought to keep plaster clean...he paused and commenced cutting,quite roughly,never once apologising. Once finished I was shown my x ray, whichmimhad seen the week before,there 'was a piece of bone loose on the foot, he stated in opposition to nurse who advised plastering that there wS no crack and that I should go home and continue weight bearing walking normally...inwS flabbergasted and too shocked to object He did nt give re hab advice, or give options as to what to do about the piece of bone in my foot, he just began on his dictaphone and signing discharge papers.i was not asked to walk ,the footbwS not tested etc... I walked homeb15 minutes to see if this miracle had indeed happened my foot was stiff tight and hurting on scale of ten,I'd say with ten highest 5 The following days my foot was stiff after sitting for ten minutes,painful to walk and something is wrong, I'm am going to consult my GP and at time of writing considering going back to hospital urgent care for second opinion but not with the same doctor. Very unhappy at this as both my children were born here and other family members and kyself have had dealing,without doubt most abrupt uncaring dr I have met.

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Responses

Response from Newham General Hospital

Thank you for sharing your feedback. Your comments will be sent to the emergency department team at Newham. We are sorry to hear of your experience whilst seeing the consultant. If you would like to discuss this further we ask that you contact the Patient Advice and Liaison Service (PALS) to provide more detailed information about your visit. This will enable us to look into this further. Our PALS team can be contacted on 020 3594 2040 or by email: pals@bartshealth.nhs.uk Kind regards Barts Health NHS Trust

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