"Feedback on complaints"

About: Doncaster Royal Infirmary

Having left feedback regarding the appalling treatment I received, I then contacted PALS as requested to give further details. I have now essentially been called a liar by the "complaints co-ordinator". I have been sent a letter telling me that all the information I supplied was false, and am being told that they " can appreciate when you are waiting in pain it is difficult to track the time". I am not an imbecile and I wear a watch. I learnt to tell the time at a very early age. I am not senile or a liar. I was not seen by a doctor in 2 hours and 38 minutes. This a blatant and provable lie by the hospital. What started as a general complaint about poor service has now left me feeling extremely aggrieved at the continuing lack of awareness at DRI. I have since rung and left 5 messages asking for a call back, and unsurprisingly nobody has had the courtesy to return my call. Once again I must express my disappointment. What a shambles!

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Responses

Response from Doncaster Royal Infirmary

Dear David, We are sorry to hear that you have not been called back and will ensure that this is done as soon as possible so that your complaint can be discussed appropriately. Thank you.

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