"PARKING or actually the lack of it "

About: Royal Alexandra Hospital / General Surgery

(as the patient),

I had an appointment at the RAH on Tue at 1430. I left in plenty of time to attend this appointment & find a suitable parking space. I arrived at 1345 and drove around the car park 4 times in a bid to find a space, after which time I had to drive out of the hospital & locate Alternative Street parking some 10 minutes away! Not ideal given that I am currently wearing an Air walker boot & a climb up to the Fracture clinic left me exhausted & stressed with 5 minutes to spare to my appointment.

I have visited the hospital on many occasions and different times of the day & unless your appointment is first thing in the morning parking is a nightmare.

I think there is ample land around the hospital that could accommodate a 2 or 3 storey multi storey car park at the rear of the hospital not interfering with the local residents view.

I have read other complaints & responses on this subject, and think the responses are poor, to say the parking is contracted out & the attendants available to assist, I only ever see them walking around jotting down registration numbers they have absolutely no use at all in helping to find spaces or deal with the issue of people parking in disabled spaces.

I seriously think there is a dire need for more capacity for non staff spaces at the hospital and would like to know if this is something that is planned for the future

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear Biffmcb

Thank you for taking the time and trouble to provide your feedback. We have passed your concerns to the relevant service manager who will respond more fully but in the meantime if you wish to discuss anything further please contact me at paul.cannon@ggc.scot.nhs.uk.

Once again thank you for using the Patient Opinion website, it is greatly appreciated.

Kind Regards

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Biffmcb,

As advised by my colleague above, we have fed back your concerns to the Facilities Manager responsible for car parking who would like to pass on the following comments:

"Thankyou for your email. We are sorry to hear of the recent difficulties you experienced when parking at the RAH.

It is true that there have been difficulties in matching supply to demand for car parking on the site - especially at peak times. That is why the Board introduced its Car Parking Policy to provide separate designated access areas for patients, visitors and staff. Our experience is that while capacity at certain times can be very challenging, there are normally spaces available although we recognise this may not be wholly conveniant for patients and visitors attending at certain times.

When patrolling car parking areas it is an important element of the car parking operatives responsibilities to assist patient and visitors who may be experiencing difficulties in finding an available parking space and normally they should be able to offer a suitable solution. We would encourage anyone who is experiencing diffculties in parking to approach our car parking attendants and request their assistance. At our regular meetings with the managed car parking service contractor we will reiterate to them the importance of this and remind them of their current responsibilities.

We have recently commissioned a review of the on-site parking infrastructure to determine further solutions which may alleviate current pressures and we will receive this report in the coming weeks.

Any recommendations as a consequence of this initiative will be fully considered by NHSGG&C."

I hope that this answers some of the concerns you raised and provides some advice about the role that car parking attendants can have in assisting with parking difficulties. I will also provide any further relevant updates with regards to the review mentioned when they become available.

Kind Regards,

Lorna

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Update posted by Biffmcb (the patient)

Whilst I take on board what you are saying here, HOW can the parking assistance find you a space when there isn't one to be had? that's an impossible mission! predominantly parking from 1030 - 1700 is a serious issue. We cannot pick & chose appointment dates & times that's another issue all together waiting times? so we have no choice but to turn up at peak times - the issue clearly is there is not sufficient parking at the RAH for the majority of the working day, whether its for work, visiting or attending an appointment.

I will be interested in seeing the response to the "Review of Parking" report published when its available

Biffmcb

Update posted by Biffmcb (the patient)

A year is fast approaching to this initial complaint & I would like an update on the parking issues at RAH

" We have recently commissioned a review of the on-site parking infrastructure to determine further solutions which may alleviate current pressures and we will receive this report in the coming weeks.

Any recommendations as a consequence of this initiative will be fully considered by NHSGG&C."

I would like to hear or see the outcome of this review