"Come on St Richards - Sort out your processes"

My wife and I went in for a mid wife appointment, all went well. Bloods were taken, we were advised that the bloods would be back within 48 hours and that our NHS dating scan (already late because the NHS had lost all of my wife's paperwork somewhere between the doctors and St Richards, resulting in us having to pay for private consultation) would be booked quickly. A week on, no letters, no calls, nothing. We phoned and finally got the blood results. Now we try to book the ultrasound! Oh no, apparently the midwife team hasn't passed over her details to ultrasound! Ultrasound wont help, Midwife cannot be contacted directly apparently, Passed from pillar to post. Still no appointment and my wife will be 15 weeks this week. You ring and the phone just rings, you're put on hold and no one comes back to the phone. You speak to one team who advise you you need to speak to someone else, who then refer you back to the original team you spoke to! My wife is now extremely stressed, and fretting as a result of their bad processes. Not great considering that she is pregnant. Nice patient care St Richards. Tell us honestly, do you care about your maternity patients? What are you going to do about this mess? I have to write this here because frankly it seems that this is the only forum that this place responds to.