"My matron keeps me well"

About: Central Lancashire PCT / Community nursing

(as the patient),

I receive community matron care. She comes regularly to my home. Whenever I have a problem, I call the matron and she comes to see me straight away. This means that I do not have to go to the doctors. My matron keeps me well and stops me from having to go out when I'm not well. I would normally have to get a taxi to the doctors. I find the matron very friendly, helpful and I receive great care from her. Overall it is an excellent service.

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Responses

Response from Julie-Ann Bowden, Clinical Quality and Assurance Manager, NHS Central Lancashire

Dear Titanium24

When we receive feedback from patients that the service they are receiving is 'excellent', I feel it is always important to make sure that the service concerned gets to know about the compliment. I will pass this on to the Community Matron Service. Over and above this, your comments can help to ensure that the service can continue to provide support to patients.

Thank you for taking the time to let us know about your experience.

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