"rheumatology day ward"

About: University Hospital (Coventry)

Admitted here for the first time for treatment and I have absolutely nothing bad to say about the areas I saw. The reception area is light and staff at the reception desk were very welcoming, and having a coffee shop that sells good coffee and some lovely food was a bonus! Now to rheumatology day ward, bearing in mind I have had RA for many years, I have never met any of the three staff on today ....18/8/14 ... they made me feel immediately welcome like they had met me lots of times before. As a nurse myself with time on my hands whilst having the treatment I observed how clean everywhere was - hands always washed before and after treating a patient, they were professional, friendly and made everyone feel reassured. Full explanations were given before all treatments - it was a home from home experience. I could not fault one moment of my experience. Massive well done to this day ward, totally professional throughout.

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Responses

Response from University Hospital (Coventry)

Thank you for providing feedback on your experience at University Hospital, Coventry. I am delighted to hear that you had a positive experience and that you are happy with the care you received. It is fantastic that you were made to feel welcome and reassured as well as communicating the different treatments. These are the standards that we strive for at our Trust. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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