"Referral service does not make sense"
About: Devon Referral Support Services Devon Referral Support Services Newton Abbot TQ12 4PH
Posted by Pause698 (as ),
My husband was referred for injections in his ankle by Mr Talbot in Exeter. After the first injection he was told subsequent injections could be arranged through his GP liaising with Mr Talbots secretary.
In fact we have received a letter to contact the DRSS to arrange an appointment. The DRSS will need to send letters to Mr Talbots secretary for the appointment to be made and we will then be notified by the DRSS. I asked why this process had been introduced I was told that it would allow patients a choice of hospitals where they could receive treatment – in our case either Exeter or Tiverton. As we live in Exeter it is unlikely that we would wish to go to Tiverton!
I was also told that the appointment would be in a maximum of 18 weeks – if we had gone directly to Mr Talbot’s secretary it would have been within days!
The DRSS is an extra step adding time and money to an NHS service already in crisis. What was the point of us going through the DRSS?
I’m astonished what is happening, it does not make any sense at all – I feel shocked by it.