"Great Service. Friendly, Helpful & Very..."

About: Arrowe Park Hospital

Arrived with my wife around 1100 at Walk-in Centre. Seen within 5 minutes by triage nurse who personally took my wife over to A&E in a wheelchair. Less than 5 minute wait for A&E triage nurse. 10 minutes later blood already taken and off to lab. A wait for blood results then seen by very friendly and professional doctor who referred her to Opthalmology very quickly. Fast service by porter to Opthal where seen within 5 minutes by triage nurse. Had 2 very professional doctors checking her out. Came away with very comprehensive prescription and follow-up appointment for 7 days time. 10 out of 10 for ALL the ELEVEN professionals that attended my wife - you could not have done any better than you did. Congratulations to all!

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Emergency Department and Opthalmology Department. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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