"UHCW Children A&E very unhappy with their service"
About: University Hospital (Coventry) University Hospital (Coventry) Coventry CV2 2DX
My 18months old son was sent to hospital on saturday the 16/08/14 11.30am after i had spoken to someone on the 111 number. He was given medication straight away as his temperature was very high. We saw a female junior doctor who took some details, checked him and said his chest was fine and his throat wasnt inflammed after i had told her my surgery gp said it was the day earlier. After over an hour her senior female doctor came in and said his chest wasnt clear and sent him for a chest x-ray. which she said confirmed he had a chest infection, an inflammed throat and ear all on his left side. she gave him antibiotics and said we should contiune with the medication we received on friday from our surgery. And if he didnt feel better we should come back in or visited our surgery. Sunday he didnt get better, monday i called the 111 number for advised and the operator called the ambluance after asking me questions. We got to the hospital and wait for little awhile. We saw another Female junior doctor who asked alot of questions and said she has looked at his chest xray and cant see any chest infection like the other senior doctor said 2 days earlier. She said she would report to her senior doctor who would come and see us. After waiting for almost 2hrs another male doctor finally comes to see us and checks my son throat which by the way wasnt genlte and said he had tonsillitis which made him very unwell, he went on to say if we were in a country were there wasnt an ambluance service,wont we have waited for his temperature to come down before we came into hospital. And he made that statement more than ones. My husband tried to explain we never asked for an ambulance and it was a decision made by the 111 operator. We find what was said very offensive and racist. My son is still unwell, i hope he gets better and we dont have to return to children A&E, if we ever have to go back none of those doctor will be touching my child because it clear there is no communication between them neither do they know exactly what they are doing as we got 4 different cause of illness from each of them. I will definitely be making an official complaint about the service we received.