"Not very good administration"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by TalkTo378 (as ),
I had to wait from mid February, when my GP practice sent the referral ( I didn’t see my GP, my optician referred me to the practice and they sent the referral) until late July before I was contacted by TRAQS – and I suspect that they only contacted me then because I spoke to my GP about the delay when I had a routine appointment with them in mid July.
Even for a non urgent referral I believe this is too long to wait. The TRAQS team telephoned whilst I was out, at about 4: 30 and the lady told my wife that she could be in the office until 6pm. I returned about 15 minutes later and phoned immediately only to get the recorded message that the office was closed and giving the opening times. My wife then called again and got straight through; clearly the administration isn’t very good either.