"8 week wait for test results"
About: William Harvey Hospital / Trauma and orthopaedics William Harvey Hospital Trauma and orthopaedics TN24 0LZ
Posted by DCIONE (as ),
Excellent dept with very caring radiographer. Results in two weeks from the consultant. Wait two weeks - no results, wait another week as its a busy time. No results. Phone my local GP service to see if they had got them and I needed to collect results. No the consultant would write. Surgery suggest a call to the William Harvey to chase.
William Harvey answer message - responded as asked -go through to a dept who said consultant and his secretary were based at the Kent and Canterbury. I call them - Answer Service- say who you wish to speak to - I wish to speak to the consultants secretary, again a dept who said " he is not based here - he is a locum and based at QEQM. Given a number for his secretary, called the QEQM, no he is not based here, can put you to his extension- I leave a message regarding calling me and my results.
We are now 8 weeks later and I call direct to QEQM as I have it on good authority that he is based there. What happens, I speak to a very pleasant lady called who tells me he is based at K&C and she does his secretarial work from QEQM. She takes a message and will contact. I await with baited breath. 8 Weeks for test results! .
The usefulness of answer machines in hospitals a no more than a cost cutting exercise and leads to distortion in the system, lazy responses and cost patients time money and creates frustration. Employ a few good receptionists who love dealing with Joe Public, who will take good clear messages and follow through and who know where people are and when- even when they are on holiday. What a delight that would be for us all and wouldn't we feel less frustrated, it would also put more people of more young/senior age back into work!