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Waited ages.

Story from nhs.uk

"Waited ages."

About: Royal Preston Hospital

I attended outpatients today my appointment was 4pm and i was seen at 6.05pm, after the long wait i was beyond caring about anything and just wanted to get home. The Dr i saw couldnt apologise more, but i feel later appointments are better and in future will ask for one.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 9 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 20/08/2014 at 10:33
Published on Care Opinion at 11:05

Thank you for your feedback. We are sorry to hear of the lengthy delay you encountered when attending the outpatients' clinic and apologise for the frustration caused as a result of that. The Trust has been working, and continues to work to reform outpatient services and to improve the experience of our patients who attend for outpatient appointments, and we are sorry that, on this occasion you did not experience any of the benefits that have resulted from that work programme.

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Response from Royal Preston Hospital 9 years ago
Royal Preston Hospital

Submitted on 20/08/2014 at 10:35
Published on nhs.uk on 21/08/2014 at 04:01

Thank you for telling us of your experience. We are sorry to hear of the lengthy wait you experienced when attending the outpatient clinic. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary.

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