"Everybody has a complaint to give ..."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
Posted by AHB (as ),
What I liked
Everybody has a complaint to give about the NHS but few can be bothered to compliment them as quickly. I was taken in to A&E late on a Friday/Saturday morning with profuse blood loss. I was seen quickly, efiiciently and with care and was on the ward by 6. The staff were respectful, kind and efficient and I felt immediuately more relaxed. At all times during my 2 day stay I was dealt with in a manner that respected my dignity and allowwed me to be responsible for the outcome of my own condition. I was on the Gynae ward and was surrounded by geriatric cases because their ward was full. That is far from ideal but again their diginity was preserved and I don't believe any of them would fault the care they received depsite some of them having been there for many weeks. We would all prefer that there was more money in the NHS but I cannot fault the care I received in the Lister. The place could have been cleaner...but it wasn't to bad. The bathrooms were really good .
What could be improved
The fod was pretty awful. It was very traditional so most of the older ladies liked it. To be honest I ate what I liked and my family subsidised it.
I could not fault the staff as individuals. I felt respected and empowered which is not something you expect when edverybody constantly complains about the NHS