"The location"

What I liked

The location

What could be improved

- waiting times, I am often in the hospital for 3+ hours each time I have a standard outpatient appointment despite early morning appointments

- liaison between staff and departments

- communication, information sharing and transparancy about waiting times, process and planned intervention

- assumptions about knowledge of process and things such as directions. It is often assumed that I know what to do or where to go and staff are often rude and unhelpful when asked to clarify

- follow up actions to be completed as promised such as follow up phone calls re: test results

- links with GPs for follow up including blood tests and prescriptions to limit the long waiting times in the hospital

Anything else?

I have regular outpatient appointments at the hospital and although the specialist I see is knowledgable I always find the appointments stressful.