"The location"

About: Northwick Park Hospital

(as the patient),

What I liked

The location

What could be improved

- waiting times, I am often in the hospital for 3+ hours each time I have a standard outpatient appointment despite early morning appointments

- liaison between staff and departments

- communication, information sharing and transparancy about waiting times, process and planned intervention

- assumptions about knowledge of process and things such as directions. It is often assumed that I know what to do or where to go and staff are often rude and unhelpful when asked to clarify

- follow up actions to be completed as promised such as follow up phone calls re: test results

- links with GPs for follow up including blood tests and prescriptions to limit the long waiting times in the hospital

Anything else?

I have regular outpatient appointments at the hospital and although the specialist I see is knowledgable I always find the appointments stressful.

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Responses

Response from Northwick Park Hospital

Thank you for your comments. We are very sorry to learn that your experience was not of the high standard we expect for all our patients and that you had to wait too long for your appointment. Your comments are important to us and we would like to discuss them with you in more detail so that we can improve the services we provide. Please contact us directly by calling 020 8869 2026. Thank you.

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