"Rude Fracture clinic staff"

About: Stepping Hill Hospital

After attending A&E on Saturday I was treferred to the Fracture clinic. It would appear that despite the fact my X-ray showed no fracture I was put in a cast anyway?!? I attended the fracture clinic today and frankly welcome was not warm! The receptionist barely looked up at me when I arrived & checked in, and the consultant I saw was rude not only to me but to the nursing staff. I have barely used The NHS over the years and the one occasion I need some treatment its clear that they are too busy and rushed me through. Staff uniforms all say 'every patient matters', I beg to differ.

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Responses

Response from Stepping Hill Hospital

Thank you for your comments. I am sorry to read about your experience. We would be happy to investigate further. Please contact Patient and Customer Services on PCS@stockport.nhs.uk if you would like us to do so. Kieren Done Complaints and Customer Services Team Manager

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