"Poor attitudes and rude staff"

We are very sorry to learn of what you have described were your experiences during a recent visit to one of our wards. From what is written, we would be keen to undertake an investigation further as this would not be the impression we would wish anyone to experience, nor does your description meet with the quality standard of care we as an organisation strive to achieve. We are sorry to learn of your dissatisfaction and are committed to trying to improve on this. In order to progress a specific investigation further, we would need more details with which to identify which ward and if you recall, when exactly the incidents occured. We fully acknowledge and respect that comments are made on this site confidentially, and it is your absolute right to have this preserved. In the event that we do not hear from you, please be assured we will undertake some general explorations across our inpatients services, and will share this feedback with staff. Any actions arising from this will then be taken forward. Once again, please accept our apologies for what you describe have been your less than satisfactory experiences, please be assured we are a learning organisation and would very much wish for the opportunity to improve on this. If you wish to make contact to take this further, please call the Patient Advice and Liaison Service on 01785 783027 for further assistance.