"Patient at the gynaecology ward ..."

About: Calderdale Royal Hospital

(as the patient),

What I liked

Patient at the gynaecology ward - I was quickly referred for same day emergency treatment from my GP and then from HRI but it stopped there!

I must say that the night staff during my stay were fantastic and very, very nice - especially as I came out of surgery very late at night to be told my grandfather has passed away while I was in - helped me get myself together.

What could be improved

I was treated terribly by day staff. I was left forgotten in a side room, on the 2nd day I was asked what I would like to eat at approx 6pm but nobody came back, was left hungry! Was barely able to walk to find someone to give me some food but luckily I had some snacks.

Wanted to go home on 2nd day, was expecting to, DR came to see me in the morning - 3 hours later, no word from anyone, went to ask when somebody is going to take my cannula out so I can go home - told I can't?!

Next morning, nurse asked if I mind male Dr examined me, I said I do so she examined me instead and reported back to the Dr. But when Male Dr came to see me, he made me EXTREMELY comfortable by repeatedly asking if he could "have a look" (at my bits). I didn't know what to say after saying I don't feel comfortable with it, twice!!

Discharge was horrendous! Nurse LITERALLY scooped my possessions up in her arms, dragged me out of the room and dumped me in the corridor where I waited for my dad to pick me up - I literally wanted to cry!

Anything else?

The hospital and ward looks great, swanky and new but the care you receive is terrible!

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Responses

Response from Calderdale Royal Hospital

Thankyou for taking the time to write down your thoughts about your care and treatment during your time at Calderdale Royal Hospital, which we will ensure are passed onto the relevant teams and departments. We are sorry to hear of your concerns and if you would like to discuss them further please get in touch with our PALS (Patient Advice and Liaison Service) which can be contacted at the hospital on 01422 222417 or by e-mail pals@cht.nhs.uk Thanks again.

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