"Eye Dept Appointment"

About: Conquest Hospital

I attended the Eye Dept several weeks ago and was told I would be contacted within the month for a follow-up visit. As I had not been contacted I telephoned. The only facility is to leave a message via an 'answer phone' but still no response. I telephoned again and was told I could not speak to the dept direct but upon my insistence was put through to Patient Liaison. I was told they would liaise on my behalf but after several days I am still waiting.

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Responses

Response from Conquest Hospital

We are concerned to read that you are having difficulties confirming your follow up appointment with the eye department at the Conquest hospital. As a Trust we are committed to giving the highest quality of care and service to our patients, however, this is clearly not what you describe and we apologise for the fact that your current experience is poor. We would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving people’s experience. Your posting has been forwarded with immediate effect to the Patient Advice & Liaison Service (PALS) for appropriate action to resolve your query as quickly as possible. In the meantime, should you wish to speak to them directly, or provide further information, they can be contacted on 01424 758090 or by email at: PALSH@esht.nhs.uk. Thank you for your posting on NHS Choices.

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