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Appalling stay

Story from nhs.uk

"Appalling stay"

About: Southmead Hospital

Had to ask for 2 meals in 3 day stay Inadequate pain relief post op Felt scared and anxious. Disjointed care Unsafe practices Prisoners get better treatment Couldn't get out of bed. Call bell and water placed out of reach more than once. Pharmacy sent wrong form of pain relieving meds which further delayed my pain control. Not offered any personal care or comfort measures post op Room temperature water. No ice available for me when I had high temperature Curtains didn't close properly in my room Light above bead fluorescent and very bright with no dimmer available to me.

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Responses

Response from Southmead Hospital 9 years ago
Southmead Hospital

Submitted on 27/08/2014 at 13:13
Published on nhs.uk on 28/08/2014 at 04:00

Dear Purpledolphin – thank you for the list of problems you experienced during your recent stay. It is clear the care and facilities provided by the Orthopaedic service failed you, and I can only apologise that some of the most basic care was not correctly provided. Your feedback has been shared with the staff and managers concerned to ensure that improvements are made. Staffing levels on wards are carefully monitored and have to be reported on. Although due to unexpected staff absence some posts are not able to be covered, because our “bank staff” or as a last resort agency nurses are not available this is the exception and careful planning is underway to ensure the incidence of unfilled posts are reduced. I am sorry if your perception is that this is a widespread problem, but please be assured this is not the case. Kind Regards – Steve Sykes Advice and Complaints Team

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