"Care of my mother"

About: Tameside General Hospital / Cardiology

(as a relative),

My mother has been on ward 31 for 8 days, this ward is supposed to be for cardiac patients. Sorry but its not. I feel that the majority of patients have some sort of dementia, the ward is also supposed to be split one half men the other women, not so.

men are wandering about half naked, using ladies toilets wash rooms. walking into womens bays at all times of day and night, not any of the nurses (and I use the term losely) because I dont think any are actually qualified, not enough staff on ward to deal with patients. Many have a terrible attitude towards patients and visitors, if you have any questions nobody can give you a straight answer. can never get to speak to an actual doctor, so after 8 days still no further on with my mothers treatment.

The ward is old, dirty only a few of the televisions work, as staff cannot find remote controls, absolutely disgusting, my mother was perfectly alert when first went into hospital apart from her heart problem. Now she is slowly on a decline due to complete boredom, and as for the meals, *slop* not food half the time you cannot tell what its is, that's if you actually get what you ordered, will now be asking to get my mother transferred to a different hospital.

DISGUSTED WITH CARE, HOSPITAL AND STAFF!

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

I am very sorry to read of your experience. I have discussed with the ward manager & matron your comments regarding staff attitude, which we take very seriously. These are not the Trust values and behaviours, we would expect from our staff.

The ward will be spot checked to ensure that males are not using female bathroom facilities which should remain separate.

I will also pass your comments on to the catering department regarding the standard of meals.

Patients with Dementia are often admitted to hospital due to another health problem - not due to their dementia. Therefore we care for them in the area of specialty, as we aim to do with all patients.

If you would like a more personal response please can you contact Sarah Williams Matron 0161 922 6000 - switchboard and ask for Bleep 2002 or email Sarah.Williams@tgh.nhs.uk

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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