"neglectful and lacking duty of care"

About: Lincolnshire Partnership NHS Foundation Trust

(as the patient),

Previously I have complained about an issue unrelated to this but still lpft and was assured this would not affect future care. Apparently I was right to be concerned. I have since feel I have been let down immensely by lpft who have initially declined me a service due to geography then offered one but failed to contact me for a considerable period and to date. Leaving me vulnerable and my family in the distressing position of attempting to deal with the situation when I was unwell.

The details are too complex to divulge here but the facts are I am subject to 117, lpft was the detaining authority, they had treated me before, and they have not supported me or my family through a difficult time on this occasion, even after referrals were made from more than one professional source.

I do not feel anything is to be gained through complaints procedure, have been there and it alienated me further which is why I believe I am currently receiving no support, all I will say that my family are aware of the details of my being declined a service from a cmht and three weeks later still awaiting a response after being seen in crisis and told to expect a call (from the cmht) and at some point over next few days ( three weeks ago ) and therefore if I am not able to manage this alone the element of accountability will no doubt be explored. Advice to others do not put all eggs in one basket because if the basket breaks so do you.

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Responses

Response from Service Liaison Manager, Lincolnshire Partnership NHS Foundation Trust

I am sorry to hear that you are continuing to have difficulties with your ongoing care and treatment. As advised previously it is really important that we are provided with an opportunity to review the details of your complaint to ensure that we can identify any immediate actions for your own individual needs and to learn any lessons for the future from your experience. We would urge you to contact the PALS & Complaints department and they will be able to liaise with the services and help and advise you to make a complaint if that is how you want to proceed. The PALS & Complaints department have details of independent advocacy services that can advocate for you if at any time you feel unable to challenge any situations you find yourself in within mental health services. Their details are:-

NHS Complaints Advocacy POhWER

Write to: POhWER, PO Box 14043, Birmingham, B6 9BL.

Tel: 0300 200 0084

Email: pohwer@pohwer.net

Update posted by person (the patient)

I have spoken to advocacy previously but thankyou for the advice, I feel things have become so complicated that I would be unable to unravel things either with PALS or advocacy and at present just feel that I will get through this or I wont either way nothing can put right what has already happened.

The sad thing and that which upsets me most is that whilst I appreciate talk of caseloads, time constraints and catchment arguments, there is usually a good reason why someone needs help and there is always a person suffering while such discussions take place, and on occasion that help then comes too late due to the red tape that surrounded the referral.

I don't think complaining formally would make any difference in my case as I seem to be the problem. Thanks for reply though. Person.

Update posted by person (the patient)

Mmmmm i have just re-read this, how interesting i find myself in the same position again only this time worse, i was clearly accurate with my lack of faith in the complaints proceedure. It is worrying and my feeling is that a completely independent ombudsman investigation is called for !!