"Experience after broken tibia taken to royal bolton hospital"

About: Royal Bolton Hospital / Trauma and orthopaedics

(as a relative),

I was taken to bolton hospital by ambulance seen by the medics and put on g3 ward the nurses on that ward. I am sorry to say were very unhelpful. I am Asian and could speak a little english and can understand very well. I asked for medicine for stomach ache but was not given any. Nurses in white uniform said there was no blue nurse on the ward. When I asked which is very usual she was very rude and abrupt, with no patience at all. The night nurses were the same.

All in all, I think it was a bad experience. I will not mention their names, although they should be named and shamed, only then can someone learn from their mistakes. People entering the nursing profession should only do so if they want to care for patients, otherwise go else where!

I fell out of bed, but managed to help myself back up, but no nurse came to see me. When I mentioned it to my family, they told the night nurse, but no response. I feel there should be some kind of cctv that can detect if patient is sleeping safely if they are in a room on their own.

And one more thing, the room was not cleaned daily. When asked about it, the nurse said you had too many visitors but in reality no cleaner came all day. (had my story written by my son)

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Response from Heather Edwards, Head of Communications, Bolton NHS Foundation Trust

I would like to apologise on behalf of the Elective Care Division and especially for the care you received on G3 ward. All nurses must ensure patients are treated with dignity and respect whilst in our care. At any point during your admission you should have been able to speak to staff with regards to your treatment plan and care without the rudeness and abruptness of any staff. I understand your suggestion of CCTV for patient who are in a side ward but this could affect their privacy and dignity. If patients are in a side ward they should have their nurse call bell with them at all times and staff should check on the patients at least every hour. I am sorry if this not happen in your case.

Patients should be asked regularly about their pain. Regular pain relief is available and if for any reason the ward staff may need any assistance we do have a specialist pain team who would visit the patients on the ward. I have spoken to the ward manager on G3.The ward manager is extremely sorry that you felt your care was not to the standard she would expect of her nursing staff and will discuss with all her ward staff.

I hope this has answered your questions.If for any reason you may wish to discuss further please could you contact either.

Julie Pilkington Matron on 390353 or myself Linda woods Professional Lead 390390Ext 4082

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