"Felt I was put at ease"

About: Specialist services / Musculoskeletal physiotherapy

(as a staff member posting for a patient/service user),

A meeting was pre arranged in July with Mr Lorcan Griffin who put me at ease even though I kept talking in front & over him but I was frustrated about my understanding of my limited movement, pain & loss of feeling. He did his best but I kept on talking, in the end he said to let him finish the inspection. When at the end he explained everything to me, when things happen to you that are not your fault it takes time to digest it.

I then had another visit and again I kept asking questions to which he again put me at ease with everything about my limitations. I kept to his good advice & the knowledge of what he explained & the exercise programme which he presented. Well done & thanks, keep up the good work.

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Responses

Response from Lesley Spence, Head of Therapy Services, County Health Partnerships

Thank you for taking the time to give feedback on the musculoskeletal physiotherapy service. I am pleased that the advice you were given has been helpful and that you are doing well. It is always motivating for the team to receive positive comments, I will ensure this is passed onto the member of staff.

Thank you

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