"Edward 2 Ward"

About: City Hospital campus

I was admitted to Edward2 Ward after an athroscopy. The care I received prior to theatre during surgery and in recovery was first class I have a known problem with a low temperature during surgery and this was all dealt with straight away. It was a differant matter when I reached the ward the nurse who was dealing with me was very disorganised and seemed to flit from one thing to another without achieving anything. I arrived on the ward at 10-30 the half hourly obs were taken at 11 and 11-30 and then not again until 3-30 the drip I had stopped working almost straight away and although I told the nurse nothing was done about it until I told another nurse later in the afternoon. My drugs chart was lost so the only thing I could be given was paracetamol. The drugs from pharmacy turned up in the office the next morning. T top this off all the info I came home with including the letter to my doctor say I had a right knee arthroscopy when in fact it was a left knee. The care on the ward seemed chaotic with bells not being answered I would add that this was the opinion of all the ladies in my bay.

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Response from Nottingham University Hospitals NHS Trust

Thank you for sharing your experience with us. We are concerned to hear about your experience in our care. Although it is pleasing to learn that you had some great care before your operation, it seems we could have done better with your after-care. We would like to look into this further so that we can provide you with a more meaningful response. If you wish us to do so, please contact the ward sister, Nova Charles on 0115 969 1169 or via email on nova.charles@nuh.nhs.uk to provide your details and dates of your stay and we will go from there.