"Beyond the Call of Duty - Incredible standard of..."

About: Arrowe Park Hospital

I fell vertically, for nearly 30 foot, off a roof. The incident could well have paralysed or killed me. I was extremely lucky to walk away with torn neck muscles. The main reason I write this though is to thank the staff, and most notably the Lady Doctor for their care and attention - they were quite incredible. The Doctor stayed nearly 2 hours after her shift had finished and refused to go home until she knew my second CT scan results had been assessed and I was OK. She didn't tell me this, but I overheard some of the nurses talking about it in a far corner of the ward. It's amazing what you can hear when you are in a neck brace with only the ceiling to look at. This standard of care is the side of the NHS that is rarely reported, and I will be eternally grateful for the manner in which I was cared for. It was quite phenominal.

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Emergency Department. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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