"A time of trepidation"

About: Royal Preston Hospital

It had been over 12 years since I was last in hospital and that wasn't very enjoyable at all, so it was with some concern that this time might be similar. Nothing of the kind. I was very quickly put at my ease and whilst I had to wait some time for my bed to be made ready, I was kept aware of progress. Eventually I was led to my bed in the assessment bay. My wife who had been with me all of the time was able to get away, (knowing that I was in safe hands), at 9.30 pm although visiting time had finished at 7 pm. I had been tired all week prior to going to hospital and would fall asleep at the drop of a hat, but couldn't get to sleep due to everything going on around me. Also I was waiting for my medications which eventually arrived at 00:50. One thing that did stop me sleeping was the constant heel-taps up and down the corridor. This was caused by the one male nurse who click, click, clicked his way all night long. All of the other nurses doctors wore shoes which were quiet. One good thing were my fellow patients, well two of them any way. the other was the winner of the grumpy old man contest. He was rude and treated the nurses like they were skivvies always asking them to do things for him that he was perfectly capable of doing himself, which wasn't fair on them. I may have to go into hospital again soon and now I know the procedure on ward 12, I would know how to sleep through it. I was only in for two days and the main criticism is the waiting on discharge day. I was told at 9 am that I could go home but it was 10 and a half hours later before I eventually got away with my new medications.

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Response from Royal Preston Hospital

Thank you for taking the time to tell us of your experience and for the kind comments you made about the care you received. Please be assured that they have been shared with senior staff in the relevant area to feed back to the staff concerned. We are sorry to hear of the delay you experienced with regard to the timeliness of your discharge once it had been agreed that you could go home; we do recognise that is a problem and are currently undertaking a number of work programmes to improve this aspect of our service.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for telling us of your experience; it's always pleasing to hear that the care received is of the high standard we aim to provide to all our patients. We are however, sorry to hear that your experience was marred by the lengthy delay you experienced in being discharged once it had been agreed that you could go home. The Trust is currently undertaking a programme of work to improve the discharge process in order to try to prevent delays such as the one you encountered.

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