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A and E at midnight

Story from nhs.uk

"A and E at midnight"

About: Arrowe Park Hospital

came to A and E in pain with broken arm only a few people waiting but had a long wait. Once I was seen the treatment was excellent with pain relief and x rays taken speedily. My thanks to the doctor who reset my arm - it was a mess and he put it back together perfectly. I was out of it most of the time but the staff worked together well. I would have appreciated having info about the after effects of the medication I was given as next day I was very sick and slept all day - my husband was at home but patients could be warned they might expect side effects. Thanks to all the staff your work was much appreciated

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Responses

Response from Arrowe Park Hospital 9 years ago
Arrowe Park Hospital

Submitted on 26/08/2014 at 13:53
Published on nhs.uk on 27/08/2014 at 04:00

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Emergency Department. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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