"Cancellation of out-patient clinic but no contact..."

About: Addenbrooke's Hospital

Received cancellation for an out-patient clinic and letter stated "If you have any queries do not hesitate to contact the clinic" but gave no information for how to contact the clinic. In general I think we are very lucky to have such a great hospital locally. However, there are small things that are annoying yet easily solved.

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Responses

Response from Addenbrooke's Hospital

Thank you for taking the time to provide feedback on the service you have received, and for your positive comment about Addenbrooke's in general. I am sorry to learn that you did not feel that you were provided with sufficient information, however. If you would like to contact the Patient Advice and Liaison Service (PALS) team on 01223 216756 or email pals@addenbrookes.nhs.uk to provide some more details about the letter you received, the team can follow this up in order to improve the service. Complaints and PALS Manager

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