"Most of the staff were very kind ..."

About: Leicester General Hospital

(as the patient),

What I liked

Most of the staff were very kind and overworked.

What could be improved

Doctors should listen and ask more questions. Not make assumptions. They should discuss our diagnosis with us not just tell us. They are not god they could even be wrong on occasion.

Anything else?

We know our bodies. Therefore, sometimes we really do know how we feel.

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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