"First impressions"

About: Ormskirk & District General Hospital

I received a letter this morning inviting my son for a hearing test. The address at the top of the letter refers to 'Ormskirk and General District Hospital' rather than 'Ormskirk and District General Hospital' and the letter directs me to read an enclosed leaflet which is unfortunately missing. Not a good first impression by the clerical staff lets hope the screening staff can do their job marginally better.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ormskirk & District General Hospital

Thank you for telling us about this. We would be grateful if you would contact our customer care team on 01704 704958 or at soh-tr.complaints@nhs.net so we can determine where this letter originated.